Our policies

Book online or call. We take no deposit. A card holds your time, and it is charged only for a missed session or a late cancellation, under the terms you see before you confirm.

Please tell us at least 24 hours before your time and we will move it or cancel it without trouble. If you arrive late, we shorten the session so the next guest isn't kept waiting.

If you miss a session without telling us, the card on your booking may be charged under the terms you see before you confirm. Call us if something comes up; we would rather move you.

Sessions are for guests 16 and older. A parent or guardian books for anyone under 18 and stays in the building. A companion is welcome to wait at the front desk.

Tell us about allergies and sensitivities, especially to oils or scalp products, when you book and again at the scalp check. We can tell you every product we use, and we will test one on a small area of skin first when you ask.

Tell us within a few days and we'll make it right.

Tips are welcome and never added to your bill. Leave one at the desk or on your card for your therapist.

Our heat is a handheld steamer and warm towels. There is no sauna or steam room. Tell your therapist if the steam or a towel feels too warm, or if you feel dizzy, and we will stop. If you are pregnant, have a heart condition or have been told by your doctor to take care with heat, ask your doctor before you book.

Please keep your phone in your locker, or on silent, in the suites and the hall. No photos or video in the suites, where guests are reclined and resting.

Come with your hair as it is, dry or damp. Bring a hair tie, and a brush if you will style your hair after a wet session. If you have had hair color or a chemical service in the last two weeks, tell us when you book so your therapist can plan around it.